At SWYFT, we strive to provide the best possible service to our passengers. We understand that there may be instances where a refund is necessary. This Return/Refund Policy outlines the circumstances under which refunds will be issued and the process for requesting a refund.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Ride Cancellation by Passenger: If you cancel a ride through the SWYFT app, the following refund policy applies:
- Before Driver Acceptance: If you cancel before the driver has accepted your ride request, you will receive a full refund.
- After Driver Acceptance: If you cancel after the driver has accepted your ride request but before the driver arrives, a cancellation fee may apply. The remaining balance will be refunded.
- After Driver Arrival: If you cancel after the driver has arrived at the pick-up location, a higher cancellation fee may apply. The remaining balance will be refunded.
- Ride Cancellation by Driver: If a driver cancels your ride, you will receive a full refund.
- Service Issues: If there are significant issues with the ride, such as unsafe driving, unprofessional behavior by the driver, or vehicle problems, you may be eligible for a partial or full refund. Please contact our customer support to report the issue.
2. Refund Process
- Requesting a Refund: To request a refund, please contact SWYFT customer support through the app or by emailing swyfttaxi@gmail.com.
- Provide details of the ride and the reason for the refund request.
- Processing Time: Refund requests will be reviewed within 3-5 business days. If approved, the refund will be processed to the original payment method within 7-10 business days.
3. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- No-Show by Passenger: If you do not show up at the pick-up location without canceling the ride, no refund will be provided.
- Completed Rides: Once a ride has been completed, refunds will not be issued unless there are significant service issues as described above.
- Incorrect Booking Details: Refunds will not be provided for rides booked with incorrect details provided by the passenger (e.g., wrong pick-up/drop-off location).
4. Changes to the Policy
SWYFT reserves the right to modify this Return/Refund Policy at any time. Any changes will be communicated through the app and will take effect immediately upon posting.
5. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@swyfttaxi.com
- Address: Island House, Nevist St 2nd Fl St. John’s. Antigua
- Phone Number: 862 296 1492
Thank you for choosing SWYFT. We appreciate your understanding and cooperation.
